Returns handled in 3 working days, not 3 weeks
A fifth to a third of e-commerce orders come back. We inspect, grade, re-bag and restock them — and tell you exactly what came back and why.
Get my quoteWhat happens to every return
£2.00 per unit, fully accounted for
Inspect & grade
Opened within 3 working days of arrival. Graded A (resellable), B (repackage needed) or C (damaged/unsellable), with photos where it matters.
Restock or hold
Grade A goes straight back into sellable stock. Grade B is re-bagged or re-boxed (charged at prep rates). Grade C is held, returned to you or disposed of — your call, per your standing instructions.
Report
A monthly returns report: return rate by SKU, reasons, grades and recovered stock value. Most sellers find one product driving most returns — the report pays for itself.
Why it matters
Returns are where small sellers bleed margin
Every ungraded return sitting in a box is dead cash. Restocked quickly, a £20 product recovered at grade A is £18 back in your pocket after our fee. Ignored, it's £0 — and Amazon and Shopify both punish slow refund handling. We turn your returns pile into recovered stock and a monthly list of what to fix.
Stop losing money twice on every return
Add returns processing to any fulfilment or prep quote — or use us for returns alone.
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